Most questions about your order are answered below. If yours is not, tap the chat button in the bottom corner of any page and you will get an answer right away.
Orders and Shipping
How long until my order arrives?
Every item is made to order, so your order is printed or embroidered after you place it. Most orders are produced within 2 to 5 business days, and shipping inside the United States usually takes another 3 to 4 business days. You will get an email with tracking as soon as your order ships.
Do you offer free shipping?
Yes. Orders of $75 or more ship free within the United States. The discount applies automatically at checkout, so there is no code to enter.
When do I need to order for Christmas?
Order by December 10 for Christmas delivery. Production slows down in December across the whole print-on-demand industry, so earlier is better.
Where is my order?
Check the shipping confirmation email for your tracking link. If your order is past its estimated delivery date and the tracking has not moved, use the chat button and include your order number.
Can I change or cancel my order?
Production starts quickly, so use the chat button right away with your order number. Once an item is in production, it cannot be changed or canceled.
Sizing and Fit
How do I pick the right size?
Every apparel product page has a size chart with chest width and body length in inches. Lay one of your own shirts flat, measure it, and compare it to the chart. That is the most reliable way to get the fit you want.
Can I exchange for a different size?
No. Because every item is made just for you, we cannot accept returns or exchanges for the wrong size, the wrong color, or a change of mind. Check the size chart before you order.
Damaged or Wrong Items
My order arrived damaged, defective, misprinted, or it is the wrong item. What do I do?
We will replace it or refund you at no cost to you, and you do not need to send anything back. Within 30 days of delivery, use the chat button and send your order number and a clear photo that shows the problem. If the same problem affects more than one item, send one photo with all of them in the frame. Read the full Return and Refund Policy.
Team Orders and Care
Do you have gear for a whole safety team?
Yes. Our Team Starter Kits bundle a tee, an embroidered ball cap, and a sticker for Security, Safety, and Medical teams at 5 percent off the separate price. Each team member picks their own sizes and colors.
How do I care for my shirt?
Wash it inside out in cold water and tumble dry on low or hang it to dry. Do not iron directly on the design. Embroidered hats should be spot cleaned only.
Still have a question? Tap the chat button in the bottom corner of any page.